• Prepayment by credit card and subsequent email confirmation by Outback New Zealand Limited (trading as Info&Snow) is accepted as confirmation of your booking.

• All prices and transactions are in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance. A variance may also occur in amounts refunded compared to the amount initially charged. Outback New Zealand Limited does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transactions.

• The name that will appear on your statement is OutbackNZ (trading as Info&snow)

• All and any information provided to Outback New Zealand Limited will be treated with strict confidentiality. No information will be passed on further than the original booking, except in a case of emergency. For example, missing person details will be given to the appropriate authorities for search and rescue purposes.

Booking Cancellation

• Outback New Zealand Limited reserves the absolute right to cancel any scheduled departures as a result of road or weather conditions.
• Outback New Zealand Limited reserves the absolute right to decline to accept or retain any person as a member of a tour.
• Clients will be advised as soon as possible of any cancellation or part cancellation. (In these instances, clients will be entitled to a full refund or part refund for the section of the trip that was incomplete)
• If your NZ ski mountain of choice is closed but the other is open (Coronet Peak/Remarkables) we will transfer your ticket to the open mountain. The transport will swap and go to the open mountain. The bus service will still operate therefore there is no service cancellation.  If you choose not to go to the alternative mountain then there will be no refund on your transport.
• We are acting as an agent for product suppliers. In the event of no availability, we will be in touch as soon as possible to inform you of the situation.
• Full refund issued if travel is disrupted by a change in covid alert levels/lockdown.
• Info & Snow is a booking agent who arranges the provision of the products and services listed. Info & Snow does not take responsibility for the omission or failure of individual properties, plant or services.

Refunds

PLEASE NOTE:

Once a ski pass/package has been scanned none of it is refundable.  For example, only using one day of a two-day pass means no refund available. The terms and conditions of third-party suppliers like NZski, Cardrona, Treble Cone, equipment suppliers override the terms and conditions of Info & Snow when they are more stringent than those of Info & Snow.

• Bookings cancelled more than 48 hours before the trip will incur no cancellation fee and will be fully refunded.
• Customers who do not turn up for a departure will not be entitled to any refund. You will be invoiced for the full net amount of the booking.
• Refunds will only be issued through the original booking office.
• If your NZ ski mountain of choice is closed but the other is open (Coronet Peak/Remarkables) we will transfer your ticket to the open mountain. The transport will swap and go to the open mountain. The bus service will still operate therefore there is no service cancellation.  If you choose not to go to the alternative mountain then there will be no refund on your transport.

Lost Property

• No responsibility is accepted for loss or damage to the client’s personal property whilst on any trip.

Limitation of Liability

• Outback New Zealand Limited accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Outback New Zealand Limited, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Outback New Zealand Limited. This includes any claims for damage caused by the negligence of Outback New Zealand Limited, its officers and/or its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.

• Outback New Zealand Limited does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Outback New Zealand Limited.

• Without limiting the above, Outback New Zealand Limited shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Outback New Zealand Limited or any other party.

• The passenger indemnifies Outback New Zealand Limited, its officers and/or its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.

Acts of God

• Outback New Zealand Limited has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Outback New Zealand Limited

Statutory Protections – New Zealand Law

• These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.